CUSTOMER SERVICE

PRODUCT AVAILABILITY

Our garments are individually made to order in the US and have a lead time of 3-4 weeks before garment ships. See Size guide here for proper fitting.

RETURNS/ EXCHANGES

No returns or exchanges on made to order garments. In the event that your purchase arrives damaged due to our error, exchanges will be honored at the discretion of NIKKI RA.

Shipping cost will be refunded. 

Items must be unworn, unwashed and with tags in tact.

Please return items to address on return label provided.

CANCELLATION

There is a 24hr cancellation period from the time of order confirmation.

PAYMENT

nikki-ra.us accepts most major credit and debit cards for payment. Payment is processed at the time of order.

SHIPPING

NIKKI RA provides USPS ground shipping on all orders within the continental US.

Standard Ground- $10.00 (2-8 days)

Expedited- $25.00 (1-3 days)

International- $50.00 (6-10 days)

Our flat rate shipping policy may change or be discontinued at any time.

Additional taxes and duties may apply to international orders.

Once order is shipped you will receive tracking information via email.

PRICES AND TAXES

Prices on our site are in US$ dollars (USD). All prices are subject to change without notice. Sales tax will only be charged on orders shipped within New Jersey State. 

For international orders you may incur a customs duty upon arrival. The recipient is responsible for all import duties, customs and local sales tax in the country of residence. NIKKI RA is not responsible for the payment of duties, customs, taxes or tariffs.

All terms above are subject to change without notice.

 

Last updated January 1, 2017

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